Refund policy
Returns
We want you to be happy with your Sincerely, The Culture order. If something's not right, you have 30 days from the delivery date to request a return.
To qualify, items must be:
- Unworn, unwashed, and undamaged
- In original packaging with all tags attached
- Sunglasses (SOHO SHADES) must include the original protective case, free of scratches or signs of wear
To start a return, email info@sincerelytheculture.com with your order number and reason for return. Return shipping is the customer's responsibility — we recommend using a trackable shipping method, since we can't issue a refund for items lost in transit back to us.
Once we receive and inspect your return, we'll process your refund to your original payment method within 5–7 business days.
Exchanges
Need a different size or color? Email info@sincerelytheculture.com within 30 days of delivery. Once we receive your original item back in qualifying condition, we'll ship your exchange at no additional cost.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery at info@sincerelytheculture.com with a photo. We'll send a replacement or full refund at no cost to you, including return shipping for the defective item — this doesn't count against your 30-day window.
Questions
Reach us anytime at info@sincerelytheculture.com.